Troubleshooting

The criteria are read-only for me

Changing criteria needs the Jira Edit issues permission on the issue. Ask a Jira administrator to check the project's permission scheme.

“Someone else changed these criteria a moment ago”

Another person saved while you were editing. Nothing was overwritten: the panel now shows their version. Make your change again.

A new issue did not get its default template

The criteria arrive a few seconds after the issue is created; refresh the issue. If they still do not appear, check in the app settings that the rule is saved for that project and issue type and that its template still exists. An issue that already had criteria when it was created (for example a clone) is left as it is.

I can't find the validator in the workflow editor

The app must be installed on the site, and you need to be a Jira administrator. In the workflow editor, click the transition first, then the + next to Validate details under Rules: the rule is called Acceptance criteria are done.

The transition is refused although the work is finished

The validator counts criteria that are neither done nor skipped. Open the Acceptance criteria panel: the lozenge shows how many are open. Tick them off, or skip the ones that do not apply, and move the issue again.

JQL finds no stories without criteria

Issues that never had criteria have no value: use acceptanceCriteriaStatus is EMPTY rather than acceptanceCriteriaTotal = 0.

Copy in the Gherkin box does nothing

Some browsers do not let apps write to the clipboard. The text is selected when you click into the box: press Ctrl+C (⌘C on a Mac).

Still stuck?

Write to support@yti.digital with the issue key and what you expected to happen. We answer within one business day.