Troubleshooting

“HubSpot rejected the token”

The key was revoked, expired or mistyped. Create a new Service Key in HubSpot and paste it in the settings.

“The HubSpot token is missing a permission: …”

The message names the missing scope. Add it to the Service Key (or private app) in HubSpot and connect again.

ARR is always 0

Your deals probably have no recurring line items, so HubSpot leaves hs_arr empty. In the settings, choose amount or your own ARR property.

A field shows an old value

Changes in HubSpot reach Jira on the next hourly run. An admin can run Recompute now in the settings. Links changed in Jira update the fields immediately.

“Not found in HubSpot” next to a record

The record was deleted or merged in HubSpot, or the key cannot read it. Unlink it and link the record that replaced it.

I can see the panel but not the search

Linking needs permission to edit the issue, and an active licence.

The field name is ambiguous in JQL

Another field has the same name. Use the field ID, for example cf[10113].

Still stuck?

Write to support@yti.digital with your site name and what you see. We answer on business days, usually within one day.