Manage
Plans and billing
One price per HubSpot account, whatever the number of HubSpot users or Intercom seats. Free to start; paid plans begin with a 14-day trial.
Compare plans
| Free | Starter | Pro | |
|---|---|---|---|
| Price | $0 | $29 a month or $290 a year | $59 a month or $590 a year |
| Conversations logged as notes | 50 a month | All | All |
| Contacts and companies found or created | ✓ | ✓ | ✓ |
| Notes kept up to date | ✓ | ✓ | ✓ |
| Intercom card on contact records | ✓ | ✓ | ✓ |
| Add past conversations | 30 days | 90 days | 12 months |
| Intercom tickets as HubSpot tickets | ✓ | ✓ | |
| HubSpot fields in the Intercom inbox | ✓ | ||
| Sync log and retry | ✓ | ✓ | ✓ |
| E-mail support | ✓ | ✓ | ✓ (first in line) |
A year costs as much as 10 months. Prices are in US dollars, before VAT where it applies.
The Free plan's 50 conversations
- A conversation counts once, in the calendar month (UTC) it is first logged. Updating its note later never counts again.
- When the 50 are reached, new conversations wait: the sync log says which one was not logged and why, and the settings page shows the count.
- Those conversations are logged the next time they change, in a new month or once you upgrade. Use Add past conversations after an upgrade to catch up on all of them at once.
Upgrade
- In the YTI Sync settings in HubSpot, choose Starter or Pro, by the month or the year. A secure Stripe page opens.
- 14-day trial: the first paid plan of a HubSpot account starts with 14 free days. The card is charged when the trial ends, unless you cancel before.
- The new plan applies within seconds of paying or starting the trial.
- Already on a paid plan? The other plan's button opens Stripe's confirm page for your current subscription; the difference is prorated. You never pay for two plans at once.
- Promotion codes are entered on the Stripe page.
VAT and invoices
- The seller is YTI Digital OÜ, Estonia. VAT is added where the law requires it.
- Businesses in the EU can enter their VAT number on the Stripe page; the invoice then shows the reverse charge.
- Every invoice can be downloaded under Manage billing.
Manage billing, change or cancel
Manage billing in the settings opens Stripe's billing page, where you change the card, switch between monthly and yearly or between Starter and Pro, download invoices and cancel.
- After cancelling, the paid plan runs to the end of the period you paid for, then the account is on Free.
- On Free, conversations keep being logged (50 a month); ticket sync and HubSpot fields in Intercom stop. Notes and tickets already in HubSpot stay.
- Uninstalling YTI Sync doesn't cancel a subscription by itself: cancel it under Manage billing first, or write to us.
Try before you pay
Free has no time limit, and the first paid plan starts with 14 days free. The full terms are in the Terms of Service.
Questions about a plan or an invoice: support@yti.digital, or see Questions and answers.