Terms of Service

These terms apply to YTI Sync for Intercom ("the App"), a HubSpot app made by YTI Digital OÜ, a company registered in Estonia ("we"). They cover your organisation's use of the App ("you"). Installing the App, or choosing a paid plan, means you accept them. The App is for businesses; it is not offered to consumers.

1. Licence

• We grant you a non-exclusive, non-transferable right to use the App for the HubSpot account and Intercom workspace you connect, for your internal business purposes, on the plan you are on.
• You may not:
  • resell or sublicense the App;
  • reverse engineer it beyond what the law allows;
  • use it to break the law, or HubSpot's or Intercom's terms.

2. Your content

• Your HubSpot and Intercom data stays yours.
• The App writes to HubSpot and Intercom what your settings tell it to. You are responsible for having the right to move your customers' conversations between the two services and for telling your customers so where the law requires it.
• We process your content only to run the App, as described in the Privacy Policy, which is also our data processing agreement with you.

3. Plans, trial and billing

• The Free plan costs nothing and has the limits shown on the plans page.
• Paid plans are billed in advance, monthly or yearly, by card through Stripe, at the prices shown when you subscribe. VAT is added where the law requires it.
• The first paid plan of a HubSpot account starts with a 14-day free trial. The card is charged when it ends unless you cancel before.
• You can change plan or cancel at any time under Manage billing. Plan changes are prorated. A cancelled plan runs to the end of the paid period, then the account moves to Free.
• Payments are not refunded, except where the law requires it or we decide to. If a renewal surprised you, write to us.
• We may change prices with at least 30 days' notice by e-mail or in the App; the new price applies from your next billing period after that.
• If a payment fails for good, the account moves to Free; nothing already in HubSpot is removed.

4. Availability and support

• The App runs on our server and depends on HubSpot's and Intercom's services. We aim for it to be available around the clock but promise no fixed uptime. Changes queued while something is down are synced when it is back.
• We provide e-mail support at support@yti.digital on business days (Monday–Friday, 9:00–18:00 Estonian time), and aim to reply within one business day.

5. Changes to the App and these terms

• We may update the App, for example to fix bugs, add features, or follow changes in HubSpot or Intercom.
• We may update these terms. Material changes are announced on this page with a new date, and by e-mail to paying customers. Continued use after the change means you accept it.

6. Warranty disclaimer

The App is provided "as is". To the extent permitted by law, we give no warranties, express or implied, including fitness for a particular purpose and uninterrupted or error-free operation. HubSpot and Intercom may change or limit their services in ways that affect the App.

7. Liability

• To the extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data.
• Our total liability under these terms is limited to the amount you paid for the App in the 12 months before the claim.
• Nothing here limits liability that cannot be limited by law.

8. Termination

• You can stop using the App at any time by uninstalling it from HubSpot. Cancel a paid plan under Manage billing first; uninstalling alone does not cancel it.
• We may suspend or end access if you materially breach these terms, or end the App for everyone with at least 60 days' notice, refunding any prepaid period after the end date.
• After uninstall, the data we hold for your account is deleted as described in the Privacy Policy.

9. Governing law

• These terms are governed by the laws of Estonia.
• Courts in Tallinn, Estonia have jurisdiction.

Contact

YTI Digital OÜ, Estonia — support@yti.digital