Release notes

1.0.0 — November 2026

First release.

• Intercom conversations as one HubSpot note each, on the contact and the company: header with state, rating, tags and a link back, then every message with who wrote it and when; updated in place as the conversation goes on.
• Contacts found by email and companies by website or business email domain; created when missing, as you choose.
• HubSpot accounts with GDPR features on: you pick the legal basis for the contacts the app creates. When HubSpot refuses a contact (no legal basis yet, or an email address it doesn't accept), the note goes on the company, the sync log says what to fix, and the contact is added once it is fixed.
• Skip rules: conversations only a bot answered, and a minimum number of customer messages.
• Intercom tickets as HubSpot tickets in the pipeline you choose, with each Intercom state mapped to a stage (Starter and Pro).
• HubSpot contact fields such as lifecycle stage and lead status on the customer in the Intercom inbox, refreshed when they write (Pro).
• The last 30 days added on connect; Add past conversations for up to 12 months.
• Intercom workspaces in the United States, Europe and Australia.
• A settings page in HubSpot with the connection, plan and usage, every setting, and a sync log with the reason for each skip and a Retry button for failed items.
• An Intercom conversations card on HubSpot contact records: the latest conversations with their state and a link to each, read live from Intercom.
• Disconnect Intercom; reconnecting the same workspace keeps updating the same notes.
• Intercom shows a warning with a fix button when YTI Sync needs attention (daily health check).
• Free, Starter and Pro plans with a 14-day trial, paid by card through Stripe with VAT handled.