Chatline for DiscordDocs
v2.2.0Support

Overview

Jira updates in Discord

Chatline posts Jira changes to the Discord channels where your teams already talk. Each channel gets only the issues and the kinds of changes it asked for.

What it does

  • New issues, status changes, assignee and priority changes, comments and other field edits, each as a message with a link to the issue.
  • One channel, one filter. Connect as many channels as you need, each with its own JQL: the support team gets project = HELP, the release channel gets fixVersion = 2.0.
  • No spam from quick edits. Several edits of one issue within a minute arrive as one message.
  • Sprints and releases. A message when a sprint starts or ends and when a version is released, each with its issues.
  • Daily digest. One summary a day per channel: what changed, what is overdue, what is due soon.
  • Time reminder. Who logged less time than expected on the last workday.
  • Your own messages. A Send Discord message action for Jira Automation rules, with smart values.
  • Safe by default. Comments restricted to a role or group, internal notes in Jira Service Management and issues with a security level are never posted.
  • You can see it working. A test button, and per channel: how many messages were sent and the last error in plain words.

How it works

A Discord channel gets a webhook (a secret URL). A Jira administrator pastes it into Chatline and chooses what the channel should receive. When an issue changes, Chatline checks each connected channel and posts a message to the channels that want it. Nothing is installed on the Discord side: no bot joins your server, and Chatline cannot read your server, its members or its messages. Messages go one way: from Jira to Discord.

What you need

Jira Cloud, and a Discord server where you have the Manage Webhooks permission (server owners and administrators have it).

Each update is posted as its own message: Discord webhooks cannot start threads, so Chatline keeps the volume down by bundling quick edits instead.

Start here

Install and connect a channel →

Create the webhook in Discord, paste it into Jira, send a test.

Choose what is posted →

JQL filters, kinds of changes and the options of each channel.

What messages look like →

Issues, comments, sprints and releases.

Daily digest →

A morning summary for each channel.

Time reminder →

Who logged too little time yesterday.

Permissions and data →

What the app reads, what goes to Discord, what is stored.

Discord is a trademark of Discord Inc. Chatline is not affiliated with or endorsed by Discord.

NextInstall and connect a channel