Use Chatline

What messages look like

Each change is a Zoom Team Chat message: the issue key and summary, what changed and who changed it, the facts as fields and an Open in Jira link.

New issues

  • Title: the issue key and summary.
  • Change line: the issue type and who created it.
  • Facts: status, priority, assignee, project and the extra fields you chose.
  • Open in Jira: opens the issue.

Status and other updates

A status change: To Do to In Progress, with who changed it
A resolved issue with its resolution
ChangeLine
StatusStatus: To Do → In Progress · by Ana Silva
ResolvedResolved as Done
AssigneeAssigned to Jo Park (was Unassigned)
PriorityPriority: Medium → High
Other fieldsDue date: 2026-11-01 → 2026-11-08

Quick edits in one message

Two quick edits of one issue posted as one message

With bundling on, quick edits of one issue arrive as one message: the first change in the title line and the others below it, with everyone who made them.

Comments

A comment message with the comment text

The comment text (up to 400 characters) is included unless you turned that off. The link opens the comment itself.

Sprints

Sprint started: dates, goal and issues
When a sprint starts.
Sprint closed: how many issues were done and which were not finished
When a sprint is completed.

When a sprint starts: its dates, goal, number of issues and the first issues. When it is completed: how many issues were done and which were not finished. Only issues that match the channel's filter are counted and listed.

Releases

A released version with its description and issues

When a version is released: the project and version, release date, description and the issues in it.

Text from Jira is shown as text

Summaries, comments and field values are shown literally; Zoom does not turn them into mentions or formatting.

Delivery

Messages are usually posted within a few seconds (bundled edits a minute after the last edit). Zoom limits how many messages an incoming webhook accepts in a short time; during a burst (for example a bulk edit) Chatline waits and retries for up to about 15 minutes, so messages may arrive a little later and out of order.